Last updated: 21 September 2026
1. Using Zesify
By creating an account or booking a service through Zesify, you agree to these terms. Zesify is a platform that connects you with independent salons and home-service professionals — we facilitate the booking and payment, but the service itself is provided by the salon or professional you book.
2. Bookings & payments
- Prices shown at the time of booking are what you'll be charged, unless the service scope changes with your agreement
- Payment is processed securely through our payment partner at the time of booking or on completion, depending on the option chosen
- Cancellation and rescheduling are available up to the window shown at booking time
3. Cancellations & refunds
Cancelling a booking
- More than 4 hours before your appointment — cancel for free, full refund to your original payment method
- Between 1–4 hours before your appointment — a partial cancellation fee may apply, shown to you before you confirm the cancellation
- Less than 1 hour before your appointment, or a no-show — non-refundable, since the salon or professional has already held that slot for you
These windows are shown clearly on your booking before you confirm, and again at the time you request a cancellation — nothing is deducted without you seeing the amount first.
When the salon or professional cancels
If a salon or home-service professional cancels, reschedules without your agreement, or doesn't show up, you get a full refund, no questions asked — this is never treated as a customer-initiated cancellation.
Refund timeline
Approved refunds are initiated within 24 hours and typically reflect in your account within 5–7 business days, depending on your bank or payment provider. UPI refunds are usually faster than card refunds.
Platform fee
The small platform fee shown at checkout covers payment processing and platform costs, and is non-refundable except when the cancellation was caused by the salon or professional (see above).
Unsatisfactory service
Refunds for service quality are handled case-by-case rather than automatically — if a service wasn't delivered as booked, contact us through the Help Center within 48 hours with details, and we'll review it directly with the salon or professional.
4. Your responsibilities
- Provide accurate contact and address details, especially for home services
- Be present (or have someone present) at the scheduled time for home-service bookings
- Treat professionals with respect — see our Safety Guidelines
5. Reviews
Reviews should reflect genuine experiences. Zesify may remove reviews that are abusive, fraudulent, or unrelated to the actual service provided.
6. Liability
Zesify verifies partners at onboarding but is not the direct provider of salon or grooming services. We work to resolve disputes fairly through our Help Center, but the service itself is the responsibility of the salon or professional you booked.
7. Changes to these terms
We may update these terms from time to time. Continued use of Zesify after changes means you accept the updated terms.
8. Contact
Questions about these terms, or a specific refund? Reach us at support@zesify.in.